Return & Refund Policy

Last updated: January 15, 2024

At SastaDealMarket, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

1. Return Period

You have 7 days from the date of delivery to request a return. Products must be returned within this period to be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging with all tags and accessories.
  • You must provide the original proof of purchase (order confirmation email or receipt).
  • The item must not show any signs of wear, damage, or modification caused by the user.

3. Non-Returnable Items

The following items cannot be returned:

  • Items damaged due to misuse, accident, or unauthorized repair.
  • Items with removed or altered serial numbers.
  • Software, digital downloads, or sealed items where the seal has been broken.
  • Customized or personalized products.
  • Items marked as "Final Sale" or "Clearance" at the time of purchase.

4. How to Initiate a Return

To start a return, please follow these steps:

  • Contact our customer support at payvibe@yahoo.com or call +92 3086283184.
  • Provide your order number and reason for return.
  • Our team will review your request and provide return instructions within 24-48 hours.
  • Pack the item securely in its original packaging and ship it to the address provided.

5. Refund Process

Once we receive and inspect the returned item:

  • We will notify you via email about the status of your refund.
  • If approved, the refund will be processed to your original payment method within 5-7 business days.
  • For JazzCash/EasyPaisa payments, refunds will be credited back to the same mobile wallet account.
  • For Cash on Delivery orders, refunds will be processed via bank transfer or mobile wallet.

6. Exchanges

If you need to exchange a product for the same item (e.g., defective product), we will replace it at no additional cost, subject to product availability. If the exact product is unavailable, we will offer a full refund or an alternative product of equal value.

7. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery with photos of the damage.
  • We will arrange a free pickup and provide a replacement or full refund.
  • Shipping costs for defective/damaged items are borne by SastaDealMarket.

8. Shipping Costs for Returns

  • If the return is due to our error (wrong item, defective product), we cover all shipping costs.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

9. Refund Adjustments

If the returned item is not in its original condition, is damaged, or is missing parts, we may deduct a restocking fee from the refund. The deduction will be communicated to you before processing.

10. Contact Us

For any questions about returns and refunds:

  • Email: payvibe@yahoo.com
  • Phone: +92 3086283184
  • Working Hours: Monday to Saturday, 9:00 AM - 9:00 PM (PKT)